As an extension of Softlink’s commitment to providing outstanding service and value to our school library community, Sarah Billany was recently appointed to the role of Customer Community Manager, EMEA.
Sarah brings a wealth of library industry experience to the role, graduating with an MA in Library and Information Studies from UCL in 2005 and having worked in a variety of libraries in the higher education and school library sector.
Formally a Softlink Educational Consultant, Sarah’s extensive knowledge of (and enthusiasm for!) Oliver v5 made her the perfect choice for this position.
Prior to starting with Softlink, Sarah managed a secondary school library in East Yorkshire where she was partial to setting up book tasting menus and crafty displays to inspire and engage students!
Sarah hopes to bring a listening ear to the role of Customer Community Manager and aims to ensure that our customers know how to access training and support as well as helping them to gain the most value from their library software.
EMEA customers who haven’t had the pleasure of speaking to Sarah yet, may recognise her from the Softlink Times. These newsletters feature links to a range of resources including tips for using Oliver, videos, webinars, and upcoming events, with Sarah’s bubbly voice to guide the journey through our processes.
In the most recent Softlink Times, Sarah included her return to school hints and tips countdown, which was full of fantastic resources. Here are our favourite items from this list:
If you would like to subscribe to receive the Softlink Times, email communications@softlinkint.com.
Sarah also runs regular free webinars to help users get the most out of Oliver v5 on a range of topics, for example:
To register for one of these webinars, and to see what’s coming up, visit our support webinars page. You can also view training videos from previous sessions via the Customer Portal.
Sarah loves nothing more than engaging with our customers over a cuppa. To arrange a chat, you can email sarahbillany@softlink.co.uk, or contact support@softlink.co.uk.