illumin knowledge and request management system

illumin knowledge and request management system

Shine light on the value of your research

illumin is the perfect tool for enquiry and knowledge management as it collects, records, quantifies and précis’s queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited, database of relevant information that can be easily shared.

Flexible request and response management 

  • Multiple ways to generate and respond to requests 
  • Searchable knowledge base retains all information passed through the system
  • Email alerts to notify the requester and researcher of any updates made to the request
  • Users can subscribe to requests in progress 
  • Responses can be provided using text, web links and attached files

Functionality to increase productivity and streamline management  

  • At-a-glance and summary reports can be viewed and downloaded to determine service quality, staff efficiency and workload
  • Priority and sensitive requests can be marked for attention. Sensitive requests cannot be accessed by other users, except the requester, researcher and team leader
  • Unlimited custom forms and fields to capture the information you need
  • Email integration is supported at every step of the request workflow
  • Stopwatch feature accurately tracks time spent researching and providing responses

Advanced user features

  • Powerful search features such as faceted, predictive text and advanced search for quick retrieval of relevant information
  • Web-based access on any platform, including tablets and smart phones, using a web browser
  • In depth analytics providing powerful tools to analyse, visualise and export your data

Reliable technology and support

  • Standard Microsoft SQL database platform
  • Web API integration options
  • Helpdesk support via online, email or phone

Recommended Resources

See the Resources page for more.

Liberty Knowledge, Content and Library Management Solution

Liberty Knowledge, Content and Library Management Solution

Liberty enables vital information to be discovered and delivered anywhere, anytime through modern digital devices. Liberty combines advanced functionality with ease of use. 

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Liberty Knowledge, Content and Library Management Solution