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Project Management

With more than 10,000 successful implementations worldwide, Softlink’s implementation methodology has been refined to ensure the transition to any Softlink solution is seamless and projects are delivered on time and on budget. Softlink has managed projects of all sizes and complexity. Subsequently, two different project management delivery models have been developed to best suit your requirements: Basic and Advanced. Each Delivery Model includes the following critical phases:

  • Initiation
  • Planning and Analysis
  • Organization
  • Control
  • Review and Closure

Softlink works closely with all relevant staff at all stages of the project to ensure everyone is fully prepared for the project and agreed on expected outcomes. Regular User Group meetings enable users to meet with peers and Softlink staff to exchange tips, advice, and ideas. To find out more about how we can help you, explore our website.  For more information please contact our knowledgeable and friendly team.

Softlink Solutions are supported by Softlink’s experienced Support team with:

  • Dedicated Account Management
  • Telephone support
  • On-going flexible contact options of telephone; fax or email
  • Automatic escalation of priority requests to ensure continuity of library services
  • 24/7 access to Softlink’s knowledgebase, including reference manuals, training guides and support documentation
  • Access to regular updates, communication and product enhancements